How can we help?
Email us and a real person will reply, usually within 1–2 business days. Please include your iPhone model, iOS version and, for billing questions, the date of purchase.
Email supportQuick links
- Manage subscriptions (Apple)
- Request a refund (Apple)
- Privacy Policy
- Terms of Use (EULA)
- Magic Eraser on the App Store
Developer: Salah eddine Eddamouh
Common questions
How do I cancel my subscription?
On your iPhone, open Settings → tap your name → Subscriptions → Magic Eraser → Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep Premium until the end of the paid period.
How do I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com with the Apple ID you used to subscribe.
I paid but Premium isn't active. What should I do?
Open the app, go to Profile and tap Restore Purchases while signed in with the same Apple ID. If it still doesn't work, email us with the date of purchase and your Apple receipt order ID.
A removal didn't look right. How can I improve it?
Brush slightly past the object's outline and include its shadow, then try again: each attempt is generated fresh. For crowds or large areas, remove things in a few smaller passes.
Why did I get an error while processing?
AI edits need an internet connection. Check your connection and try again. Some requests are declined by our AI providers' safety systems; those can't be processed.
How do I delete my data?
Delete edits from the app's History and uninstall the app to remove local data. To request deletion of data held by us, email contact@cloudloomllc.com.